Help Centre

Ordering

How do I place an order?

How do I know what wines to pick?

Do you deliver to my area?

What are your delivery charges?

What are your other delivery options?

Expecting a delivery?

What if I'm not in when you deliver?

How do I track my order?

How do I make changes to my order when it's out for delivery?

Now I've opened my case...

What if I don't like the wines?

What to do if you think you've received the wrong wines?

How do I return an order that’s been delivered?

New to Naked?

How do I claim a voucher?

What's a Naked Wines Angel?

How does it work?

How can I access my account and update details?

Angel membership

Can I take a break from being an Angel?

What's a Naked Wines Angel?

Can I change the amount I save in my Angel account each month?

How do I claim my free monthly Angel sample?

Never Miss Out

What is NMO?

Am I tied into NMO?

Wine Genie

What is Wine Genie?

Am I tied into Wine Genie?

Wines

How do I know I'm paying the right price?

Why does every wine / case have two prices?

Anything else?

Browse all topics

How do I get in contact with you?

What are your terms and conditions?